XL Series Fireplace Burner Insert

You can typically expect your items to arrive within 4-7 business days, depending on your location and product availability.

At Home Eden we want every customer that shops with us to have full confidence with each purchase. So if something doesn't go as planned, we are here to make the process simple and hassle free. Here's how it works:

1. Return Window

You can request a return within 30 days of receiving your order. Unfortunately, we are unable to accept returns after that time frame.

2. Who Pays for Return Shipping?

• If your item arrives damaged, defective, or incorrect, we'll cover the return shipping cost.
• If you're returning an item because you changed your mind, you'll be responsible for return shipping fees.

 3. Damaged or Defective Items

Received something broken or not working properly? Contact us within 30 days. We'll provide a prepaid return label and once the item is returned and inspected, we'll issue either a full refund or a replacement-including any original shipping costs.

4. Changed Your Mind?

If you no longer want the item you can return it within 30 days-as long as it's unused, in its original packaging, and in resellable condition. You’ll need to handle the return shipping, and once we receive and inspect it, we'll refund the product cost (excluding shipping).

5. Refund Processing

Once we receive and approve your return, we'll send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for banks or credit card companies to process and reflect the refund.

If it's been over 10 business days since your refund was approved and you still don t see it, contact us at support@homeedenliving.com and we’ll look into it immediately.

6. Restocking Fees

In some cases, a restocking fee may apply depending on the item and return reason. If applicable, we'll clearly communicate this during your return request process.